Century 21 Canada Limited Partnership ("CENTURY 21", "we", "us", or "our") recognizes the importance of protecting the privacy of individualspecific information (referred to as "Information") collected about our customers, prospective customers, or anyone else who is interested in visiting our website (referred to as "Customers", "you" or "your") located at www.century21.ca (referred to as "our website"). This Privacy Policy discloses the type of Information we may gather about you, how we may use it, and how you may correct or change it if you believe it is inaccurate. At CENTURY 21, it is our intention to give you as much control as possible over your privacy in regard to your Information and the use we make of it in the course of your visit to and any interaction with our website.
- Types of Information
We receive two types of information from Customers who visit our website: (1) data that Customers provide through registration or other communication on our website; and (2) data CENTURY 21 gathers through aggregated tracking procedures, such as tallying the number of page views throughout our website over a given period of time. This Information enables us to tailor our website content to better meet the needs of our Customers. However, we assure you that CENTURY 21 will not disclose your personal Information to third parties without first obtaining your consent, except in conjunction with your participation in any online transaction CENTURY 21 may offer from time to time.
- How Does CENTURY 21 Collect Information?
(a) Registration: Information may be collected by specifically requesting it from you on our website. Generally, this occurs when you register at our website or otherwise request information or a service from us. Usually, our website and its necessary service partners collect your Information in order to facilitate the operation of our website and to deliver the services it offers. Our website also uses your Information to inform you of other products or services available from CENTURY 21 and its affiliates.
(b) Usage tracking:
(i) Use of IP Addresses: An IP address is a number that is automatically assigned to your computer whenever you're surfing the Internet. Web servers automatically identify your computer by its IP address.
CENTURY 21 and/or its affiliates collect IP addresses for the purposes of system administration, to report aggregated information to our advertisers, and to audit the use of our website. When Customers request pages from our website, our servers log the requesting Customers' IP addresses. Except where you participate in any online transaction CENTURY 21 may offer from time to time, we normally will not link IP addresses to anything personally identifiable, which means that Customers' sessions will be logged, but Customer identity remains anonymous to us. We can and will use IP addresses to identify a Customer when we feel it is necessary to enforce compliance with our rules or terms of service or to protect our service, website, or any person, or where it is otherwise permitted by law.
(ii) Use Of Cookies: Cookies are bits of information that a website transfers to an individual's hard drive for record-keeping purposes. Cookies make Web surfing easier for you by saving your preferences while you visit our website. We never save passwords or credit card information in cookies. The use of cookies is an industry standard, and, as such, you'll encounter them at most major websites.
By showing how and when Customers use our website, cookies help us see which areas are popular and which are not. Many improvements and updates to our website are based on data collected using cookies, such as the total number of visitors and pages viewed in a given period of time. This kind of information is most easily tracked using cookies.
CENTURY 21 and/or its affiliates have two primary uses for its cookies. First, we use them to specify preferences. For example, Customers can specify keywords across several categories or markets so you don't have to tell us over and over again about the kinds of homes you are interested in obtaining information about. Secondly, we use cookies to track Customer trends and patterns. This helps us to better understand our Customers' needs and to improve areas of CENTURY 21 and/or its affiliates' services that our Customers may find valuable. Sometimes, Information from cookies is attached to messages sent to our Customer Service department. While all of these situations depend on the use of a cookie, you always have the option of disabling the receipt of cookies on your computer by adjusting the cookies setting in you Web browser preferences.
Most browsers are initially set up to accept cookies. You can reset your Web browser to either refuse all cookies or indicate when a cookie is being sent, with a concurrent option to accept or receive the cookie. However, note that some of the services offered on our website will not function properly or may be considerably slower if you refuse to receive cookies. For example, without cookies, you will not be able to set personalized preferences. You might also encounter difficulties participating in online transactions offered on our website from time to time.
Occasionally, you may receive cookies from our advertisers. CENTURY 21 and/or its affiliates do not control these cookies. The use of advertising cookies sent by third-party servers is standard in the Internet industry.
- With Whom Does CENTURY 21 Share Your Information?
As a general rule, CENTURY 21 will not disclose any of your Information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under other specified circumstances, including those described below:
(a) Business Partners & Sponsors: CENTURY 21 may disclose some or all your Information to business partners or sponsors, but this use will be specifically described to you prior to either the collection or transfer of the data. Many promotions offer opportunities to request additional Information from sponsors. By requesting more information, you give CENTURY 21 permission to transfer your information to the sponsor so they can fulfill your request. In many instances, only your e-mail address will be shared with the sponsor. If we intend on sharing more information with the sponsor than your e-mail, you will be notified prior to the transfer.
(b) Third Party Data and Data in the Aggregate: From time to time, you may be offered the opportunity to receive material or special offers from third parties. If you opt to receive information from these third parties, CENTURY 21 will (with your permission) share your name and e-mail address with such third parties. Under confidentiality agreements, CENTURY 21 may match Customer Information with third party data. Also, CENTURY 21 may disclose aggregated Customer statistics (i.e., where we disclose a characteristic of our customers as a group and not as individuals) in order to describe our services to prospective partners, advertisers, and other third parties, and for other lawful purposes.
(c) Other: CENTURY 21 may disclose account Information in special cases when we have reason to believe that disclosing this Information is necessary to identify, contact or bring legal action against someone who may be violating CENTURY 21's Terms of Conditions and Use or may be causing (either intentionally or unintentionally) injury to or interference with CENTURY 21's rights or property, other CENTURY 21 Customers, or anyone else that could be harmed by such activities. CENTURY 21 may disclose or access account Information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.
- How Can You Control the Use of Your Information?
In case you change your mind or some Information changes (such as your zip code or e-mail address), we will endeavour to provide a way to correct, update or remove the personal data you give us. Additionally, to keep you in control of the communications directed to you, we offer Customers the opportunity to "opt out" of having information shared with parties outside of CENTURY 21 and/or its affiliated companies. If you wish, for any reason, to update your information or if you object to any use of your information described in this privacy policy, you may e-mail your requested change or objection to: privacy@century21.ca · You may also contact privacy@century21.ca · with any questions or enquiries you may have concerning this Policy or about our privacy practices in general.
- What happens when you link to a third party site?
You should be aware that when you are on our website you could be directed to other sites that are beyond our control. There may, from time to time, be links to other sites from CENTURY 21's and/or its affiliates' webpages that take you outside our service areas. For example, if you "click" on a banner advertisement on a CENTURY 21 webpage, the "click" typically takes you off our website. These other sites may include sites of advertisers, sponsors and partners that may use CENTURY 21's and/or its affiliates' logos as part of a co-branding agreement. These other sites may send their own cookies to Customers, or otherwise collect data or solicit Information.
CENTURY 21 and its affiliates do not control such sites, and, therefore, are not responsible for their content. CENTURY 21's and/or its affiliates' provision of hyperlinks to these sites does not imply any endorsement of the material on such sites or any association with their operators. Our Privacy Policy does not extend to anything that is inherent in the operation of the Internet and which is beyond the control of CENTURY 21 and its affiliates.
Please keep in mind that whenever you give out Information online (for example, via message boards or chat lines), that Information can be collected and used by people you don't know. While CENTURY 21 and its affiliates strive to protect their Customers' Information and privacy, we cannot guarantee the security of any Information you disclose online and so you disclose such Information at your own risk.
- Is your Information Secure from Others using the CENTURY 21 Website?
The importance of securing your Information is of the utmost concern to us. We exercise great care in providing secure transmission of your Information from your PC to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Information, CENTURY 21 and its affiliates cannot promise or warrant the security of any Information you transmit to us, including through the use of our online products or services. Any such transmission is done so at your own risk. Once we receive your transmission, CENTURY 21 uses industry standard efforts to safeguard the confidentiality of your Information, such as firewalls and Secure Socket Layers. However, ironclad security does not yet exist on the Internet.
- Your Acceptance of This Policy
By using our website, you signify your agreement with and acceptance of CENTURY 21's Privacy Policy. If you do not accept this Privacy Policy, please do not use our website in any way. Your continued use of CENTURY 21's and/or its affiliates' sites following the posting of changes to these terms will mean you are deemed to have accepted such changes, regardless of whether CENTURY 21 provides you with additional notice of such changes. Accordingly, you should periodically review this Privacy Policy.